Shipping policy
SHIPMENT
The Company can only deliver to a home or office address. Orders will be delivered in the country of registration. It is not allowed to ship orders to a different country from the one of registration.
Deliveries will be done on business days, not being a public holiday in your country or in the area in which our The Company warehouse is located. Therefore, please, take into account any public holidays including any national, provincial and/or local holidays in your country of residence and in the city of Villorba (Tv) - Italy (The Company warehouse address). Note that public holidays may vary per country and per year. We suggest checking all public holidays to get a better estimation of delivery periods.
The products ordered will be shipped within 5 working days from the receipt of payment. Shipments will be delivered within 2/5 working days.
Note that Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation.
The Company is entitled, insofar as reasonably possible, to make split deliveries so that you receive your Products as soon as possible.
In the unlikely event that, after entering into the sales contract, The Company can no longer deliver your Products and is not responsible for this situation, The Company will be entitled to terminate the sales contract. The Company will, of course, inform you as soon as reasonably practicable and reimburse any payments made.
The Company charge delivery costs. The delivery costs vary for quantity of Products and Countries. These costs will be charged separately, itemised and added up with the total amount of the order. For extra EU countries, the total amount indicated in the payment page includes the costs of Product/s and shipping. Import custom duties and taxes, where due, are not included and must be paid by the Client. We cannot predict what the amount to pay for taxes and duties will be, so we invite the customer to check them before placing an order. In case of refusal of the goods by the customer or non-delivery for other reasons (e.g. incorrect address and / or telephone number of the recipient; repeated absence of the recipient, etc.) the amount will be withheld to cover the following costs: dispatch of goods + return of goods + customs for return and charged to the recipient. Instead, the price of the goods will be refunded for the difference.
Delivery rates vary based on the country of delivery. Shipping is free in Italy for net orders over € 79.00. For net orders below € 79.00, the shipping costs is 6,00 €. For foreign coutries (EU and extra EX) shipping costs is free for all net orders over 159.00 €. For net orders below € 159.00, the shipping costs is 15.00 €.
Once the order is taken over by the forwarder, the Client will receive an e-mail containing the order details and tracking number for tracking his/her shipment in real time. It is always possible to access an archive of orders in the CUSTOMER AREA and, through this, it is possible to see all the information related to purchases.
The Company is responsible for shipping of the order until it is delivered. After delivery the responsibility of items transfers to the Customer or to the person who signs the receipt of the package, which becomes responsible. The responsibility of The Company towards the shipment ends in fact at the time of signature.
In the event that a package has been delivered damaged, we invite the Client to contact Customer Service immediately at +39 351 212 1407 (Mon-Fri 9:00 - 13:00 e 14:00 -17:00 - Local timing - GMT+1) or at shop@synergical.it.
